Returns & Exchanges
Last updated: 30 September 2026
If something isn't quite right, we're here to help. You can request a return or an exchange from your account, from the order tracking page, by email or on WhatsApp.
UAE orders
- Returns and exchanges are accepted within 14 days of purchase.
- Items must be unworn, unwashed, in the condition you received them, with all tags and the original packaging.
- You can exchange for a different size or product, or return for store credit (see our Refund Policy).
- Each order includes one free exchange. A courier charge of AED 30 applies to every additional exchange on the same order.
- We need your order number or proof of purchase to process a return.
International orders
- International orders cannot be exchanged. Returned items are refunded as store credit once received.
- You are responsible for return shipping costs. For items over USD 100 we recommend a trackable service or shipping insurance, as we cannot guarantee receipt of items lost in transit.
Wrong or damaged items
If you received the wrong item or it arrived damaged, contact us within 48 hours of delivery with your order number and photos. In these cases we cover the return shipping and any shipping charges are refunded.
How to return or exchange
- Send us your order number and the item(s) you'd like to return or exchange, with the reason.
- We'll confirm eligibility and send you return instructions.
- Once the item is received and inspected, we'll email you the outcome and send your exchange or issue your store credit.
Before you order
Please check the size guide on each product page. If you're unsure about sizing, message us on WhatsApp and we'll help you choose.
This policy does not affect your rights under UAE consumer protection law.
Contact us
Email: info@caprisious.com
WhatsApp: +971 50 152 1004