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Refund and Returns Policy

Thank you for shopping with Caprisious.com. We are committed to ensuring your complete satisfaction with every purchase. If you need to return or exchange an item, please review our policy below:

Return Policy

  1. Return Period: Items must be returned within 30 days from the date of purchase.
  2. Eligibility: Returns are allowed only for exchanging the item. The returned item must be in its original condition, unworn, unwashed, and with all tags attached.
  3. Refund Process: Instead of a direct refund, the payment for the returned item will be credited to your Caprisious.com wallet. You can use this credit to purchase a replacement item of your choice.
  4. Non-Returnable Items: Certain items, such as undergarments and final sale items, are non-returnable for hygiene reasons.

How to Return an Item

  1. Contact Us: To initiate a return, please contact our customer service team via:
  2. Provide Information: When you contact us, please provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Return Authorization: Our customer service team will review your request and provide you with a return authorization if your item is eligible for return.
  4. Return Shipping: You will be responsible for the shipping costs of returning the item to us. Please ensure the item is securely packaged to avoid any damage during transit.
  5. Inspection and Credit: Once we receive the returned item, it will be inspected. If the item meets our return criteria, we will credit the payment amount to your Caprisious.com wallet.

Exchange Process

  1. Wallet Credit: After your return is processed, the credited amount will appear in your Caprisious.com wallet.
  2. Place a New Order: Use the wallet credit to place a new order for the replacement item. If the replacement item costs more than your wallet credit, you will need to pay the difference.

Contact Us

For any questions or concerns about our return and refund policy, please reach out to our customer service team:

We appreciate your understanding and cooperation in following our return and refund policy. Thank you for choosing Caprisious.com!